Privacy Policy

Welcome to Fatafat Abuja Logistics (“Fatafat Abuja,” “we,” “our,” or “us”).
These Terms & Conditions govern your access and use of our website, mobile apps, and delivery services.

By using our platform, you agree to these Terms. If you do not agree, please discontinue use of our services.

1. DEFINITIONS

• Customer: A user who places orders on the platform.

• Vendor: A restaurant, food vendor, supermarket, or store selling products on Fatafat Abuja.

• Rider/Partner: Independent riders or logistics providers who fulfill deliveries.

• Order: A purchase request made by a customer.

• Platform: Our website, apps, systems, and online services.

2. ACCOUNT REGISTRATION

To use our platform, you may be required to create an account. You agree to:

• Provide accurate and updated information

• Keep your login details secure

• Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts that violate our policies.

3. SERVICE MODEL

Fatafat Abuja is a marketplace platform, not a seller or manufacturer.
Products are fulfilled by third-party vendors, and deliveries are completed by independent riders/logistics partners.

Fatafat Abuja is not responsible for:

• Food preparation

• Product quality

• Vendor pricing

• Vendor availability

However, we work closely with vendors to ensure quality and standards.

4. ORDERING & PAYMENT

Customers place orders through our platform.
Payments are processed securely via Paystack or other payment gateways.

By placing an order, you confirm that:

• You are authorized to use the selected payment method

• All provided information is accurate

We reserve the right to cancel orders for suspected fraud or incorrect information.

5. DELIVERY

Delivery times may vary depending on:

• Vendor preparation time

• Rider availability

• Distance

• Weather, traffic, or unforeseen events

While we strive for fast delivery, delivery times are not guaranteed.

Customers must ensure:

• Accurate delivery addresses

• Availability to receive orders

If a rider is unable to reach you after 3 attempts, the order may be marked as “Failed Delivery.”

6. PRICING & FEES

Prices displayed on the platform are set by vendors.
Additional fees may apply, including:

• Delivery fees

• Service fees

• Packaging fees

• Surge/peak time fees (if applicable)

All fees will be shown at checkout.

7. REFUNDS & CANCELLATIONS

Refunds are governed by our Refund Policy, which is available on our website.
You acknowledge and accept that:

• Refunds are issued only under specific conditions

• Food already prepared may not be refundable

• Refund approval may require vendor confirmation

8. VENDOR TERMS

Vendors using our platform agree to:

• Provide accurate menus, prices, and product availability

• Comply with food safety and hygiene regulations

• Fulfill orders promptly

• Maintain professional communication

• Accept responsibility for incorrect or missing items

Failure to meet standards may result in suspension.

9. RIDER / LOGISTICS PARTNER TERMS

Riders and logistics partners agree to:

• Maintain valid IDs, licenses, and bike documents

• Handle deliveries safely and professionally

• Follow all traffic and safety regulations

• Respect customers and vendors

• Report issues immediately

Non-compliance may result in removal from the platform.

10. PROHIBITED ACTIVITIES

Users, vendors, and riders may not:

• Use the platform for illegal activities

• Misrepresent identity or business information

• Upload harmful, abusive, or fraudulent content

• Interfere with platform operations

• Attempt unauthorized access to systems

• Engage in misconduct towards other users

11. LIMITATION OF LIABILITY

To the maximum extent allowed by law, Fatafat Abuja is not liable for:

• Delays in delivery

• Food quality or safety issues

• Vendor inaccuracies (pricing, availability, etc.)

• Actions of independent riders

• Losses due to incorrect addresses provided

• Loss of income, profits, or business

Our total liability shall not exceed the amount paid for the order in question.

12. INTELLECTUAL PROPERTY

All content on the platform — logos, text, images, designs, branding, UI — is owned by Fatafat Abuja or licensed to us.
You may not copy, reproduce, or use any part of our content without permission.

13. PRIVACY

Use of our platform is governed by our Privacy Policy, available on our website.

14. TERMINATION

We may suspend or terminate access to the platform if you:

• Violate these Terms

• Engage in fraud or illegal activities

• Misuse the platform

You may close your account at any time.

15. CHANGES TO TERMS

We may update these Terms from time to time.
The latest version will always be available on our website with the “Last Updated” date.

Continued use of our platform after changes means you accept the updated Terms.

16. GOVERNING LAW

These Terms are governed by the laws of the Federal Republic of Nigeria.

17. CONTACT US

For questions or concerns about these Terms:

Fatafat Abuja Logistics
📧 support@fatafatabuja.com
📍 Abuja, Nigeria
🌐 www.fatafatabuja.com