Privacy Policy
Last updated:
Dec 4, 2025
Fatafat Abuja Logistics (“Fatafat Abuja,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, vendors, riders, and website users. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile applications, and delivery services.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information to provide and improve our services. The information we collect includes:
1.1 Personal Information (Customers)
Full name
Phone number
Email address
Delivery address
Payment information (processed securely by Paystack or other gateways)
Order history
Device information (IP address, browser type, device model)
1.2 Vendor Information
Business name
Business address
Contact person name
Phone number & email
Bank account details
CAC documents (where applicable)
Menu/product list
1.3 Rider/Logistics Partner Information
Full name
Phone number
Email address
Government-issued ID
Driver’s license
Motorbike documents (insurance, registration)
Bank account details
1.4 Automatically Collected Information
When you use our platform, we may automatically collect:
IP address
Location data (with permission)
App usage statistics
Cookies & tracking data
Device identifiers
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
2.1 Service Delivery
Process customer orders
Communicate with vendors and riders
Assign delivery partners to orders
Send order updates and notifications
2.2 Payments & Payouts
Process customer payments
Pay vendors and riders
Prevent fraud and unauthorized transactions
2.3 Platform Improvement
Improve app/website performance
Personalize user experience
Analyze user behaviour and trends
2.4 Security & Compliance
Identity verification
Prevent fraud, abuse, and illegal activities
Comply with Nigerian laws and regulatory requirements
2.5 Marketing & Communication
Send promotional messages (with your consent)
Announce updates or service changes
Customer support communication
You may opt out of marketing communications at any time.
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share your data with:
3.1 Vendors
To fulfill your orders, your name, order details, and delivery address may be shared with the selected vendor.
3.2 Riders / Logistics Partners
Only the information necessary for delivery (customer name, address, phone number) is shared.
3.3 Payment Processors
Such as Paystack.
We do not store your card information on our servers.
3.4 Service Providers
For services such as analytics, SMS notifications, hosting, and fraud monitoring.
3.5 Legal & Safety
We may disclose information when:
Required by law
Necessary to protect our rights
Needed to prevent fraud or safety threats
4. HOW WE PROTECT YOUR INFORMATION
We use industry-standard security measures including:
SSL encryption
Secure servers
Access control
Data minimization
Regular security audits
However, no method of transmission over the internet is 100% secure.
5. YOUR RIGHTS
Depending on your location, you have the right to:
Access the information we hold about you
Request corrections or updates
Request deletion (where applicable)
Withdraw consent for marketing
Request account deactivation
You may contact us to exercise these rights.
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies to:
Improve website functionality
Analyse traffic and user behaviour
Personalize experience
You can control cookie settings in your browser.
7. DATA RETENTION
We retain your information only as long as:
Your account is active
Required for business operations
Required by law or regulatory guidelines
Information may be anonymized and retained for analytics.
8. CHILDREN’S PRIVACY
Our services are not intended for children under 18.
We do not knowingly collect information from minors.
9. INTERNATIONAL DATA TRANSFER
Some service providers may process data outside Nigeria, but all partners are required to maintain appropriate data protection standards.
10. LINKS TO THIRD-PARTY SITES
Our website or app may contain links to external sites.
We are not responsible for their privacy practices.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will always be posted on our website with the “Last Updated” date.
12. CONTACT US
For questions, requests, or concerns:
Fatafat Abuja Logistics
📧 Email: support@fatafatabuja.com
📍 Abuja, Nigeria
Fatafat Abuja Logistics (“Fatafat Abuja,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, vendors, riders, and website users. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile applications, and delivery services.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information to provide and improve our services. The information we collect includes:
1.1 Personal Information (Customers)
Full name
Phone number
Email address
Delivery address
Payment information (processed securely by Paystack or other gateways)
Order history
Device information (IP address, browser type, device model)
1.2 Vendor Information
Business name
Business address
Contact person name
Phone number & email
Bank account details
CAC documents (where applicable)
Menu/product list
1.3 Rider/Logistics Partner Information
Full name
Phone number
Email address
Government-issued ID
Driver’s license
Motorbike documents (insurance, registration)
Bank account details
1.4 Automatically Collected Information
When you use our platform, we may automatically collect:
IP address
Location data (with permission)
App usage statistics
Cookies & tracking data
Device identifiers
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
2.1 Service Delivery
Process customer orders
Communicate with vendors and riders
Assign delivery partners to orders
Send order updates and notifications
2.2 Payments & Payouts
Process customer payments
Pay vendors and riders
Prevent fraud and unauthorized transactions
2.3 Platform Improvement
Improve app/website performance
Personalize user experience
Analyze user behaviour and trends
2.4 Security & Compliance
Identity verification
Prevent fraud, abuse, and illegal activities
Comply with Nigerian laws and regulatory requirements
2.5 Marketing & Communication
Send promotional messages (with your consent)
Announce updates or service changes
Customer support communication
You may opt out of marketing communications at any time.
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share your data with:
3.1 Vendors
To fulfill your orders, your name, order details, and delivery address may be shared with the selected vendor.
3.2 Riders / Logistics Partners
Only the information necessary for delivery (customer name, address, phone number) is shared.
3.3 Payment Processors
Such as Paystack.
We do not store your card information on our servers.
3.4 Service Providers
For services such as analytics, SMS notifications, hosting, and fraud monitoring.
3.5 Legal & Safety
We may disclose information when:
Required by law
Necessary to protect our rights
Needed to prevent fraud or safety threats
4. HOW WE PROTECT YOUR INFORMATION
We use industry-standard security measures including:
SSL encryption
Secure servers
Access control
Data minimization
Regular security audits
However, no method of transmission over the internet is 100% secure.
5. YOUR RIGHTS
Depending on your location, you have the right to:
Access the information we hold about you
Request corrections or updates
Request deletion (where applicable)
Withdraw consent for marketing
Request account deactivation
You may contact us to exercise these rights.
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies to:
Improve website functionality
Analyse traffic and user behaviour
Personalize experience
You can control cookie settings in your browser.
7. DATA RETENTION
We retain your information only as long as:
Your account is active
Required for business operations
Required by law or regulatory guidelines
Information may be anonymized and retained for analytics.
8. CHILDREN’S PRIVACY
Our services are not intended for children under 18.
We do not knowingly collect information from minors.
9. INTERNATIONAL DATA TRANSFER
Some service providers may process data outside Nigeria, but all partners are required to maintain appropriate data protection standards.
10. LINKS TO THIRD-PARTY SITES
Our website or app may contain links to external sites.
We are not responsible for their privacy practices.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will always be posted on our website with the “Last Updated” date.
12. CONTACT US
For questions, requests, or concerns:
Fatafat Abuja Logistics
📧 Email: support@fatafatabuja.com
📍 Abuja, Nigeria